Overview
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
1. Return Window
You have 7 days from the date you received your item(s) to initiate a return.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition that you received it.
- The item must be in its original packaging.
- The item must be unused, unworn, and in a condition suitable for resale.
- Please send us proof of purchase.
3. Return Shipping Costs
- Customer Responsibility:Â For all standard returns, the customer is responsible for the cost of return shipping.
- Exceptions:Â In the event that an item is received as faulty, incorrect, or damaged,Beauty at Brunbark will cover the cost of the return shipping or provide a full refund.
- Non-Refundable Costs:Â Please note that original shipping costs are non-refundable.
- If you receive a faulty, incorrect, or damaged item, please contact us immediately at beauty@brunbark.com.au with photos of the issue so we can resolve this for you as quickly as possible.
4. How to Initiate a Return
To start the return process, please contact us at beauty@brunbark.com.au. Please include your order number and the reason for the return in your message.
5. Refunds
Once we receive your item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically [5-10 business days].
6. Contact Us
If you have any questions on how to return your item to us, please contact us:
- Email:Â beauty@brunbark.com.au
- Phone:Â 0480 858 700
- Business Address:Â U101 26 Rider Boulevard, Rhodes NSW 2138